◯ご予約時間を過ぎる場合は必ず店舗までご連絡下さい。その場合、タイミングによってはすでにスタートされているお客様へのサービスを優先させていただく場合がございます。ご了承ください。 ◯ 予約不可のお日にちでも、店舗に直接お問い合わせいただければお席がご用意できることがあります。 ◯当日のオンラインご予約は14時まで受け付けております。それ以降は電話 （080-4816-1831） までお問い合わせくださいませ。 ◯8人以上でのご予約または貸切でのご予約の場合は店舗まで直接お問い合わせください。 ◯ご予約のキャンセルにつきましては、前々日（48時間前）までに必ず電話かメールにてご連絡ください。休日や多忙につき電話が通じない場合は、留守電メッセージを残していただければ対応いたします。なお、メールアドレスの間違いなどによる未受信の場合はお客様の責任となります。48時間前以降から前日（24時間前）までのキャンセルにつきましては、お一人さまあたりの料金（その日のおまかせコースおよびドリンクペアリング13000円＋税）の半額を申し受けます。当日キャンセルにつきましては、お一人様あたり上記代金をキャンセル料として申し受けます。お支払いいただけないお客様につきましては、以降のご予約をお受けいたしませんのでご注意ください。なお、他のお客様のご名義でご予約いただいた場合でも、その事実が発覚した時点でご来店をお断りいたします。 Salmon & Trout Restaurant Booking and Payment/Cancellation Policy Booking Policy Our restaurant is so small that we are only capable of accommodating 10 guests at a time (six for the counter, and four for the table.) Therefore, we strongly recommended advance reservation by contacting the team online. We are sorry, but we don’t take reservations on the phone. If a reservation is made, then the seats are yours for the whole service and we do not normally ask you to vacate for the next guests. However, should you arrive more than 20 minutes after your booking time without forewarning, then you may lose your table to another reservation. We would respectfully ask that you are ready to be seated at the time of your reservation. Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests. It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with us. Payment/cancellation Policy The restaurant’s sustainability relies on reservations being honored by our customers, and adequate notice being given of any changes or cancellations. Accordingly, the following applies: 1. A valid credit card information (number, name, valid date, and security code) must be provided when making a reservation for advance settlement of per capita price of the course of the day (13000JPY+tax. Please specify alcohol or tea pairing.) 2. Salmon & Trout reserves the right to charge a cancellation fee for any booking that is cancelled, or if numbers are reduced without prior notice. 3. For all bookings, you must notify us of a cancellation or any changes to the number of guests at least 48 hours prior to your booking. 4. We reserve the right to charge a cancellation fee of 7500JPY per person (i.e. 50% of the course price) for any bookings changed or cancelled after this 48-hour notice period. 5. The cancellation fee reflects the cost incurred by Salmon & Trout in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings. 6. We do not refund the aforementioned advance payment for the same day cancellations or no-shows. 7. We will not notify you if any cancellation fee is applied. 8. Where possible, Salmon & Trout’s team will actively manage restaurant bookings by checking our online reservation system and FB messenger.