※如無法訂位成功，請試著來電洽詢，有時人腦比電腦聰明！ If booking is no more available, please call us. We are Humans and we are smarter than our Reservation System and maybe we can find a solution. ※任何變更或取消預約，懇請來電告知。無故缺席造成我們很大的困惱，而這將影響您日後訂位的權利或我們可能需要針對您的訂位先收取訂金。 If you want to change or cancel your reservation, please call us. Please understand that a “no show” is a big problem for a restaurant. If you failed to do it, maybe next time we cannot accept your reservation or we are forced to request a deposit. ※如遲到超過10分鐘而未事先告知，我們將釋出您的座位。 If there is a “no show” or we are not notified that you are delay, your reservation will be considered cancelled and your seats will be released to others after 10 minutes of original booking time. ※您訂位時提供的電話號碼或電子郵件若是有誤的話，系統將自動取消您的預約。請務必輸入正確的電話號碼和電子郵件。 If you key-in your phone number or your email wrong, the Reservation System will not considered your reservation. ※基本上無用餐時間限制，但如現場調度需求，為了儘量服務多數的客人，我們可能會設計用餐區段，將為3小時的用餐時間，應已足以愜意地享用完整的餐酒。然而，如您另有特殊要求，亦可隨時來電與我們協商討論。 Basically, we don’t work with “time slots” to limit the occupancy of the tables. TUGA is a place to be enjoyable. However, on pick days, and to be able to serve all our guests, maybe we in our Reservation System we will accept automatic reservations in only two “time slots” creating a period of 3 hours between them, enough for a relax meal. If you feel any problems on that please call us. We will be pleased to try to arrange your booking in a better way. ※我們發現部分客人習慣超訂人數已獲取較大的座位，這將使得我們流失服務其他客人的機會，我們非常不願意，但如果您的人數有異動而未於用餐前一小時提前通知，我們可能會針對您原始訂位的人數設下每人1000元的低消。 We notice that some bookings are done considering over-seating and in result we lose a change to rearrange the tables and receive and accommodate other bookings. If you don’t notify us about any eventual change of the number of persons on your booking up to one hour of your reservation time, we are forced to charge a minimum consumption of 1,000 TWD per person, based on the number of persons of your original booking. ※七位以上之訂位，每人低消1000元，且可能需提前收取訂金(細節電洽)。 For reservations of 7 guests, or above, we will have minimum consumption for 1,000 TWD per guest. Subject to our decision, and our knowledge of the guest profile, maybe we will contact you to request a deposit to guarantee your reservation.