❶ If booking is no more available, please call us. We are Humans and we are smarter than our Reservation System and maybe we can find a solution.   ❷ If you want to Change or Cancel your reservation, please call us. Please understand that a “no show” is a big problem for a restaurant.   ❸ If there is a “no show” or we are not notified that you are delayed, your reservation will be considered cancelled and your seats will be released to other customers after 10 minutes from your original booking time.   ❹ If you keyed-in your phone number or your email wrongly, the Reservation System will not consider your reservation.   ❺ We do very much prefer to work without “time slots”, the usual system created to optimize the turnover of the available tables. TUGA is a place designed to spend an enjoyable time with the ones you love and appreciate. However, on busier days, and to be able to please all our guests, maybe, in our Reservation System, we will accept automatic reservations only suited to “time slots” although allowing a minimum period of 3 hours between them, enough for enjoying a relaxed meal. If even though you do not feel comfortable with this solution, please call us. We will be pleased to try to welcome your booking in a better way as much as possible.